FREQUENTLY ASKED QUESTION

The most popular questions about working with our exchange service.If you couldn"t find the answer to your question question, please contact us.
Bonus program of the Ex-money service

The Ex-money online cryptocurrency exchange service has introduced a bonus program to encourage the activity of its users. Constantly improving...

How to exchange currency in your service?

To exchange currency in the Ex-money service, you need to fill out an exchange application by selecting the desired exchange...

How to continue working with the application if I accidentally closed the browser window?

After you filled out an application for an exchange transaction, the system automatically sent a letter to your email inbox,...

What is the application validity period?

The validity period of applications expires in 15 minutes. If the transfer of funds on the application for the purchase...

Paid, but I didn’t receive the funds, what should I do?

If the payment did not occur within 24 hours, you may have closed the browser after paying for the application...

Card verification

Card verification is a security measure that confirms that the transfer of funds is carried out by the card holder.  This...

Coupons

A coupon is a code that provides you with an additional discount on exchange of 0.05%.This discount is cumulative with...