To exchange currency in the Ex-money service, you need to fill out an exchange application by selecting the desired exchange direction and filling out the step-by-step form on the website.
Working with us, you can not worry that you will be deceived. Reliability and stability of cooperation are our top priorities.

After you filled out an application for an exchange transaction, the system automatically sent a letter to your email inbox, which contains a link to continue working with the application. Use this link to continue. Attention! When applying, be sure to indicate the active mailbox to which you have access. Otherwise, you may lose the ability to manage the application.

The validity period of applications expires in 15 minutes. If the transfer of funds on the application for the purchase of currency arrives later than its expiration date, the amount of the currency you buy will be recalculated according to the Ex-money service rate on the date of receipt of the funds transferred by you to our account.

If the payment did not occur within 15 minutes, it is possible that after paying the application you closed the browser or forgot to click the "I paid" button on the application data page. If you are sure that you did everything correctly, go to the website of our service using the link sent to you by e-mail in order to check the status of your transaction. Also contact technical support of our service.

Card verification is a security measure that confirms that the transfer of funds is carried out by the card holder.

 This security measure is necessary in connection with the increasing incidence of fraud in money transfers. As a rule, scammers, having obtained the data of a bank card, carry out money transfers without having access to the card itself. The card verification procedure allows you to make sure that the bank card is really in the hands of the person who exchanges on our Ex-money.cc service

 To go through the card verification procedure:

- take a photo of a bank card on the background of our site Ex-money.cc (the first four digits and the last four digits of the card, the name of the card holder should be clearly visible in the photo. All other data for going through this procedure is not needed, they can be hidden);

- upload photos to the site for verification;

- wait for the procedure. Verification takes no more than three minutes.

 If the card does not pass verification, the site will provide a reason for the refusal. You can once again download a card that fully complies with the verification conditions.

A coupon is a code that provides you with an additional discount on exchange of 0.05%.
This discount is cumulative with your discount, which is already accumulated by you during exchange operations,
if provided by coupon.

The coupon is provided by e-mail, after a successful exchange on our service,
provided that the service does not incur losses from the exchange itself.

The coupon can be used once.
Validity 24 hours after receiving it.